Refund & Cancellation Policy

This page explains how TingiFlow's free trial, cancellation, and refunds work.

Free trial

Every new store gets a free 14-day trial with full access to TingiFlow, no credit card required. If you decide TingiFlow isn't for you, simply stop using it before the trial ends — you won't be charged anything, because no payment method is collected up front.

How billing works

TingiFlow doesn't automatically charge a card, GCash, or Maya account on a recurring basis. Instead, once your trial ends (or your current paid period is about to expire), you choose a plan and period (monthly or annual) and complete a one-time checkout through our payment processor to extend your access. If you don't complete a new checkout, your account simply reverts to the free tier at the end of your paid period — there's no subscription to actively cancel and no risk of being billed for a period you didn't choose to pay for.

Cancellation

Because there's no recurring auto-billing, "cancelling" just means not paying for your next period — nothing further is required from you. If you'd like your account and data handled differently (for example, deleted rather than just left on the free tier), contact us at the email below.

Refunds

Subscription fees pay for access to TingiFlow for the period they cover, and that access is granted immediately once payment is confirmed. Because of this, payments for a period that has already started are generally non-refundable, whether or not you end up using the app during that period.

That said, we'll review and refund a payment in full if:

• You were charged more than once for the same renewal due to a technical error;
• A payment was taken without your authorization; or
• A clear bug on our end prevented you from using the plan you paid for.

To request a refund, email support@tingiflow.com with your store name, the phone number on the account, and the approximate date and amount of the payment. We aim to respond within 2 business days and, where a refund is approved, to process it within 5-10 business days. Refunds are returned to the original payment method where possible; the exact timeline for the money to reappear also depends on your payment processor and bank, which are outside our control.

Contact

Questions about billing, cancellation, or a refund request can be sent to support@tingiflow.com.